PRODUCT RETURNS

Article 48 of the Law on Consumer Protection No. 6502. Pursuant to Article 9 of the Distance Contracts Regulation, the buyer, who is in the position of Consumer, has the right to return the product by not accepting it within 14 (fourteen) days from the date of receipt, within the scope of the Right of Withdrawal clause of the Distance Sales Contract.

In addition to this, except for the “Law on the Protection of the Consumer” numbered 6502, you can send the products you have purchased from Epiconcept.com.tr to us by giving a written notice within 14 (fourteen) days from the delivery of the goods, in order to return them within the scope of the right of withdrawal. You can make the notification by sending an e-mail to our Customer Service e-mail address through your subscription.

In case this right is exercised, the original invoice of the purchased product delivered to the 3rd party or the BUYER, along with the aforementioned written notification, and the completed return/exchange form sent with the invoice must be returned. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned to the buyer. In addition, the products to be returned must be delivered to Epiconcept.com.tr complete and undamaged, together with the box, packaging, and standard accessories, if any. The shipping cost of the product returned using the right of withdrawal is covered by the SELLER.

The Consumer’s “Right of Withdrawal Without Reason” is valid only for the purchase of products for which a return request is notified within 14 days after the said shopping has taken place. You can report the products that you think to be a manufacturing defect in a period exceeding 14 days and that you want to return within a month following the delivery date and send them to us within 14 days. In this case, a process is initiated to determine whether the product can be returned or not by forwarding your complaint to the supplier companies and having them examined. Since the inspection period carried out during this period depends on the supplier company, a clear time period regarding the return period cannot be given. When the return of your product is approved, the fees you paid for the product price and shipping fee are returned to your credit card. When the reason for the problem you have specified is determined as a usage error, your order is sent back to you as “Buyer Pay” together with the invoice you sent to us.

If the invoice of the product is corporate, you must send it together with a “RETURN INVOICE” issued by the institution for all kinds of return transactions, deducted as “Product Unit Price VAT”, specifying the cargo share and interest charges, if any, on a separate line. We would like to point out that order returns, invoices of which are issued on behalf of institutions, cannot be completed unless a “RETURN INVOICE” is issued.

Your product returns must be delivered to https://epiconcept.com.tr/ with the original invoice of the products, the return form sent with the invoice, its box, packaging, standard accessories, if any, complete and undamaged. In order to prevent your return shipments from being sent to the wrong address and/or with a different shipping company, you can separate the adhesive section at the bottom of the return form sent with your product and paste it on your shipment, and send it to us.