CARGO & DELIVERY

The shipping fee incurred as a result of your orders is reflected in your order at the rate specified in the payment section. The practice of free shipping in certain periods and/or over certain order amounts is entirely at the discretion of Epiconcept. Epiconcept does not accept liability for orders placed above the specified amounts or before/after the free shipping practices.

Your orders placed on our site are delivered to your address within the borders of Turkey by contracted cargo companies. Except for large settlements, districts, towns, etc. There may be shipments by cargo companies to settlements on certain days of the week, Epiconcept does not accept responsibility for delays that may occur in such cases. In addition, many cargo companies do not deliver to villages throughout Turkey, and if they do, they charge additional fees. In these cases, the additional fees that may occur are the responsibility of the buyer.

If you cannot be found at the address you have specified, your package will be taken back to the nearest branch by the cargo officer, leaving a note where you can find the branch details. You can receive your package from the said branch within 3 days. Shipments that are not received during this period are sent back to Epiconcept. If your cargo cannot reach you, you can confirm your name, surname, address and telephone information by contacting us via Customer Services for your orders sent back to us and you can get information about your refund. There is no product exchange or reshipment on our site.

In the event that your cargo goes to a wrong address, the necessary action is taken by us. Your address information, which you have forwarded to us in your purchases via Epiconcept, is automatically transferred to the cargo company without making any changes. Mistakes that may occur here, sending to the wrong address are not a choice of Epiconcept. If there is a delivery to the wrong address, when you notify us of this situation via e-mail, the matter will be transferred to the cargo company by us and the necessary forwarding process will be made in a short time.

Address and/or recipient name changes can be made for your orders that are in cargo. The change in the delivery address and/or the name of the recipient of your orders delivered to the courier is communicated to the courier company by us, and in such changes, an additional process may be required for delivery. Your delivery address/recipient name change requests can only be made via the e-mail sent to us via the e-mail address of your membership.

Invoices for the order are sent with the cargo. Your invoices for your order must be found on the outside of your package legally, so your invoice is sent with your orders. Your orders, which you send as gifts, are sent to the buyer with the delivery note, and the invoice is sent to you separately. If you mark in the relevant sections during the order, you can specify your invoice and delivery addresses as different addresses. In addition, in your gift sending, delivery is made to the buyer with the delivery note and the invoice is also sent to the specified address.

All kinds of orders sent through our site, together with the invoice, are prepared for shipment and delivered to the cargo. If your invoice, which is legally required to be on the outside of your package, does not come with your order for any reason, you can send your invoice request/request to the cargo officer, and if the invoice still cannot be delivered to you despite your request, you can have a report prepared for your invoice. If you inform us about the subject, the original of your invoice or a stamped copy of “like the original” can be sent to your address as soon as possible.

If there is any deformation or defect in the package during the delivery of your cargo package to you, check the physical condition of your product in the box by opening your cargo package in front of the cargo officer before signing the cargo delivery form. If your product in the box is damaged in some way, do not take delivery of the product and return it to the cargo officer and have a cargo damage report prepared. In this way, the products returned to us are exchanged and sent again. If it is not possible to send your product at the moment, your fee will be refunded to you. Likewise, during the delivery of your cargo package to you, in the control you will make before signing the cargo delivery report, when the delivery of a product that does not belong to you and that you do not request, return the cargo to the cargo officer by not taking delivery. If you inform us about the subject, the necessary checks will be made and the correct product will be sent after the returned product reaches us.

If your order does not reach you, you can check the accuracy of the information you have given during your order and track the location of your order on our website. If your order is sent to a different address despite all the correct information provided, please notify us through Customer Service. Your order can be delivered to you by negotiating with the cargo company.